Best Western Plus Tacoma Hotel

The pillows were very comfortable. And the clean rooms. Running a business is being customer centric, and making sure the experience one gets is invaluable from inception. This is exactly what your Frontline staff Ashley did. She went out of her way to help with the little seamingly small things like showing you where breakfast is, the directions of stores around, and generally being nice. Most importantly, she didn't make you feel like u were bothering her with questions. She was happy to take them all.I think she is exceptional and the highlight to the stay

I was impressed with the room and amenities; lobby was open and inviting; desk staff were excellent and room had everything I needed and was easy to relax in. I felt our car was parked and safe as can be expected these days; parking lot lighting and parking spaces helped me to feel confident in that. Rochelle at check-in helped me sort through a problem with my reservation and ultimately resolved the issue; thank you! Breakfast options and seating were good also. Thank you for the free parking also.

Breakfast was consistently good and well attended staff managing the breakfast area. Well stocked snack area for purchase. Staff is always friendly. I like seeing a security guard walking around the parking lot every so often! The rooms seem quiet as I don't hear noises from adjacent rooms. This is my second time staying here.

Great hotel. It is very clean and I like that it is new. It is right off the freeway so it is convenient. It is close to a mall, Starbucks and park. It is definitely a rougher part of town. But the hotel is so clean and new it makes up for it. It has a nice coffee and tea bar. Really appreciated the different pods of coffee, tea hot chocolate. There is a snack bar to buy snacks and treats from if you get the late munchies. My hubby loved the breakfast. The pool is small but very clean. The gym is nice too, but would be better if it opened earlier as we didn’t have time to use it as the conference we were going to was all days. It would be better if the gym could be open at least 6am. The staff was very friendly and efficient. We loved that our rooms were cleaned every day. We will be back!

The hotel was clean, modern, and exactly what we needed while passing through the area. The room was comfortable, and everything felt fresh and well-maintained. Staff were friendly and check-in was smooth. Perfect for a short stay — we’d definitely consider staying again if we’re in the area.